Services

Our expert Sales Staff along with our Customer Service, Parts and Service Staff can assist your company step by step to reach your goals. We can take your thoughts from design all the way to delivery and start up of your new equipment. We offer factory training and/or onsite training services that are tailored to your business, your challenges, and your people. Our goal is to get you implementing, not just planning. Our work is grounded in real business issues to produce tangible, bottom line outcomes with cost savings.


Consulting

Organizational assessment and interventions to optimize effectiveness. We specialize in corporate culture change and reengineering change projects at the organizational level.

Our consulting services cover the following items:

  • Consulting and sales of new machines See all the advantages of Bergami machines
  • Expansion and reconditioning of existing systems Adapt older machines for new conditions
  • New sizes in cosmetics production Processing new design-intensive packages without high additional expenses
  • Special solutions from Bergami We start where others stop
  • Industrial services from Bergami Comprehensive, individual service for all aspects of machines

Our engineers have detailed knowledge and experience in the fields of:

  • Various materials used in the field of packaging
  • Cartoning with or without partition of vials and ampoules
  • Labeling and printing techniques, ink-jet printing, thermo transfer printing, hot foil and laser printing, etc.
  • Carton closing systems (tamper-evident)
  • Searching for assessing and selecting qualified suppliers of machine based on analyzing the strong and weak points
  • Supervising the project throughout its duration

Documentation

Flexibility as well as the GMP design of our machines is reflected in the documentation of your machine.

Documentation comes as hardcopy and is also available on request as version on CD, all the information is available quickly and easily via the table of contents.

Using our documentation, all the technicians and operators have the possibility to work quickly efficiently and overall in the maximum respect of the safety rules.

LIST OF DOCUMENTS ENCLOSED TO THE MANUAL:

  • Table with adjustments for size changeover
  • Spare parts manual
  • Technical documents of PLC
  • Technical documents of PLC protection
  • Technical documents of Inverter
  • Technical documents of Electronic cams
  • Technical documents of display
  • Wiring diagram
  • Diagram of the compressed air system
  • Electrical phase diagram
  • Mechanical phase diagram
  • CD with software
  • PLC’s programming listing
  • Display’s programming listing

Validation

Qualification and Validation

The Bergami customer care qualification services are based upon approved SOPs (Standard Operation Procedures) that are up-to-date and comply with GMP guidelines. They contain the individual procedural levels. Results are discussed with customers. A deviation procedure is carried out if there are serious differences.

All documentation is subjected to a version check and an amendment check. At the beginning, the Quality Plan (QP) is produced in close consultation with the customer, it determines the tests and the test schedule to be completed for qualification.

  • DQ: Design qualification
  • IQ: Installation qualification
  • OQ: Operational qualification
  • PQ: Performance qualification

All validation and qualification operations, results and alterations are summarized in the final document, the Quality Report (QR). Additionally, it contains references to all test reports and raw data.

The prospective Computer System Validation (CSV) encompasses the specification, production, testing and validation of software and we complete it in accordance with the GAMP guideline (Good Automation Manufacturing Practice). The "21 CFR Part 11" law of the American health authorities is taken into full consideration.


Training

We offer Training programs to identify core competencies and developmental areas and provide a rich environment of ongoing self-awareness, learning and support.

The basis for top efficiency of your packaging lines is the technical knowledge of your staff. We train them so that they are really well qualified – after all, no one knows our machines better than our trainers do. They pass on their know-how to your staff who are thus acquainted with the latest in packaging technology and can improve the output of your systems.

We can offer you an extensive training program tailored to your requirements. Whether it is a stand-alone machine or a complicated packaging line – our training concept is designed to cater to your specific needs.

Our training program

  • Project-specific training, either at BERGAMI or at your site. Our training modules are designed for four target groups: Operators, technicians, specialists, train-the-trainer.
  • Workshops on current issues of packaging automation.

Parts

  • Replacement parts
  • Format change over parts
  • Spare parts

Request for assistance

A wide network of After-Sales service means that Bergami is always there with qualified technical backup. All assistance services and carried out by a group of specialized technicians equipped to take care of the client and solve any problem.

Maintenance Programs

Before failure occurs. Improved operation with inspections ...
Take advantage of the experience of our technicians to plan your maintenance schedule efficiently, optimize storage and to keep your machine operating efficiently.

Communication is important and therefore you will receive current information, suggestions and recommendations that will help resolve your problems.

The innovations and developments go further; use our experience, keep yourself informed and encourage us to develop new solutions.

Our inspection terms are economical. Ask for our offers in this area and take advantage of this service.
Here are five reasons your machine deserves the protection of Bergami:

  • Ensures safe operation
  • Reduces internal maintenance costs
  • Extends the life of your equipment
  • Optimizes production performance
  • Minimizes downtime
For more information please contact us.